A. TERMS OF USE.
Below are the conditions of access and use of the website dikobrazjewelry.com owned by COMPANY.
Thank you for your interest in our website. At some point, your personal information will be requested. The provision of this information is entirely voluntary on your part, and all personal data will be processed in accordance with the European Directive on data protection. Whenever personal data is requested, you will find detailed information about our privacy policy.
COMPANY (hereinafter "THE COMPANY"), a Spanish company with CIF _____________and address at ADDRESS, informs users of the websites owned by THE COMPANY about the conditions of access and use thereof:
1. THE COMPANY will not use the information regarding your personal data received through this website for any purpose other than providing personalized attention or sending you information about our products or services and any potential offers.
In compliance with current legal regulations on personal data protection, THE COMPANY informs you of the existence of an automated personal data file where such information is processed and stored, created for managing online inquiries and requests for information related to one or more of the services offered by THE COMPANY, as well as for sending commercial information from THE COMPANY and informing about products and services of collaborating entities, business group, or commercial network that may be of interest to you. The collaborating entities to which your data may be provided can be known through the following address: ADDRESS, website dikobrazjewelry.com. You are also informed about the possibility of exercising your rights of access, rectification, and cancellation of the personal data requested in this form to the file manager, by sending a letter to the following address: ADDRESS, or via email to support@dikobrazjewelry.com.
THE COMPANY guarantees the custody of the data contained in this file, for which it will take measures to prevent alteration, loss, and unauthorized access, always in accordance with the state of technology at any given time. The information you have provided will be incorporated into your Customer Record.
2. Access and Use of the Website
Access to and use of THE COMPANY's website are subject to these general conditions. The use of all websites owned by THE COMPANY implies the User's full acceptance of all the General Terms of Use in force each time the user accesses them. THE COMPANY reserves the right to modify these Terms of Use at any time.
3. Intellectual and Industrial Property.
All contents of THE COMPANY's websites are subject to Intellectual and/or Industrial Property regulations. The rights to the contents belong to THE COMPANY. The user may only view and make a private copy of the contents, provided that such copy is exclusively for personal and private use, and its use for commercial purposes is strictly prohibited.
4. User Responsibility for Use and Contents.
The user may not, under any circumstances, modify or delete the identifying information that exists, if applicable, regarding THE COMPANY's rights or those of third parties. The user may only access the contents through the means or procedures made available for this purpose on THE COMPANY's website or those commonly used on the internet for this purpose, provided they do not violate Intellectual/Industrial Property rights or cause any harm to THE COMPANY's website and/or its information or services offered.
The user agrees to use the services and information on THE COMPANY's websites in accordance with the law, these general conditions, morals, good manners, and public order, and to make proper and lawful use of the contained services, refraining from the following activities: a) disseminating content or propaganda of a racist, xenophobic, pornographic nature, promoting terrorism, or contrary to human rights; b) acting against the Intellectual and/or Industrial Property rights of their legitimate owners; c) causing damage to the computer systems of THE COMPANY, its providers, or third parties and/or introducing or disseminating computer viruses, harmful software, or other systems that may cause damage to computer systems; d) transmitting advertising or sending unsolicited or unauthorized electronic messages.
5. Disclaimers and Limitations of Liability.
THE COMPANY shall not be responsible for the information, services, and/or products offered and/or provided by third parties through THE COMPANY's websites or the content provided by third parties.
THE COMPANY is not responsible for any damage or harm to the user's software or hardware resulting from access to THE COMPANY's websites or the use of the information or applications contained therein.
THE COMPANY does not guarantee the suitability, reliability, availability, timeliness, or accuracy of the information or services contained on its website, nor will it be responsible for direct or indirect damages related to the use of the content on its websites.
THE COMPANY does not guarantee that the content of its website is suitable or available outside of Spain. In the event that all or part of the content of THE COMPANY's website is considered illegal in countries other than Spain, access to and use of the content is prohibited for users. In the event that such access occurs, it will be the sole responsibility of the users, who must comply with the applicable national laws.
The use of the information and content that appear on THE COMPANY's website and/or access to other third-party websites through links appearing on THE COMPANY's website is the exclusive responsibility of those who carry out such acts, with THE COMPANY in no way being responsible for any damages or harm that may result from such use or activities.
6. General.
THE COMPANY reserves the right, without prior notice and at any time, to temporarily suspend access to its website and to make any changes it deems appropriate to the website, services, or information offered, as well as its presentation or location and the conditions of access and use of THE COMPANY's website.
All information received on this website will be deemed to be transferred to THE COMPANY free of charge, including for commercial use by THE COMPANY within its scope and the scope of its business group.
Email will not be considered a valid means for filing claims. To do so, you must contact THE COMPANY, located at ADDRESS, which will indicate the appropriate channels in each case. All matters related to THE COMPANY's website are governed by Spanish law and are subject to the jurisdiction of the Courts and Tribunals of TOWN, with a waiver of any jurisdiction that may correspond to any involved party.
B. GENERAL TERMS OF SALE.
All sales made through this website and its process are governed by these General Terms of Sale, hereinafter referred to as the General Terms.
The owner of the website and the seller or service provider is COMPANY, hereinafter referred to as THE COMPANY.
The General Terms bind the website owner and the buyer (Customer), granting them a set of rights and obligations from the moment the Customer places and accepts an order through this website. They are mandatory and must be known and accepted by both parties to formalize an order. Therefore, the Customer must read these terms carefully.
These General Terms are regulated and comply with current legal regulations and the following points:
1. PARTIES INVOLVED
SELLING COMPANY
THE COMPANY is THE COMPANY that owns the website dikobrazjewelry.com.
Website: http://dikobrazjewelry.com
Website Orientation: JEWELRY.
Owner Company: COMPANY
Trade Name: DIKOBRAZ
Registered Address: ADDRESS
Contact Information: ADDRESS
Email: support@dikobrazjewelry.com
CUSTOMER
A Customer is considered any user of the website who places an order and accepts it at the time of purchase or any entity that provides their details when registering as a Customer in accordance with these General Terms.
The Customer must register and provide the following information, which is mandatory in order to place an order: name and surname with ID/NIF or company name with CIF, billing address or registered office, regular delivery address, contact person for delivery, contact phone, and contact email, payment information with a card or PayPal.
2. OBJECT OF THE CONTRACT
The mission of THE COMPANY is to offer through this website the products of its own brand or third-party brands available to customers.
THE COMPANY is responsible for providing the necessary material, immaterial, and human resources to:
- display the largest possible range of products through the website, striving for maximum variety;
- keep product prices up to date as much as possible;
- provide technical and descriptive information about the products to the extent possible;
- manage the location of products ordered by the customer in case the customer places an order;
- once the products are available, manage the order processing until it is handed over to the transport agency that will deliver the products to the customer;
- handle exchanges/returns, provided they meet the requirements detailed in these GENERAL TERMS OF SALE below.
3. OFFER PROCESS
Each product has a product page that includes a description and the selling price, which not includes VAT (Value Added Tax, subject to change according to current legislation). For the correct calculation of this tax, the customer must specify the delivery address on the website, whether it is INTRA EUROPEAN UNION or EXTRA EUROPEAN UNION. For buyers from the European Union, the price of the goods with VAT will appear at the stage of checkout, after specifying the fiscal address. Customers outside the EU will not pay this tax on the website if the product is shipped directly to their non-EU fiscal address or another address, but always outside the EU. Therefore, they must provide a non-EU delivery address on the website. THE COMPANY reserves the right to cancel any order that does not meet these tax requirements, which could result in an incorrect final price charged.
The final purchase price of a product or its shipping costs may vary depending on the product's destination region or the method of payment. The cost may also vary depending on the geographical area to which the product is delivered and the payment method, as different areas may have different costs, and payment method choices may or may not offer discounts. In any case, the website will display the exact price of the products based on the delivery address and payment method the customer specifies. The customer will always be informed of all costs and exact prices before confirming an order.
In most cases, the product page will include a photograph of the product, as well as its technical specifications to the extent possible, in accordance with the manufacturer's specifications.
The final product price is the one that appears on the website at the time the order is placed, after selecting a payment method and delivery location. This price will be valid unless there is a typographical error, in which case the customer will be notified of the correct price within 72 hours, and the customer will have the option to pay the correct price or cancel the order. In any case, product manufacturers always reserve the right to modify their Official Price Lists without prior notice, which may affect the order. In this case, THE COMPANY will inform the CUSTOMER of the new price within 72 hours and the difference to be paid or refunded. The customer may also cancel the order if they do not wish to proceed with the purchase. Due to THE COMPANY's obligation to comply with the "no selling below cost" legislation, the prices offered on the website and/or by the customer's order may be modified at any time without prior notice, without any compensation to the customer. If THE COMPANY detects any price error in an order, it may unilaterally cancel the order.
4. ACCEPTANCE OF THE OFFER PROCESS
This occurs when the Customer gives explicit consent to the order and accepts these General Terms. It is formalized by accepting these terms and clicking the "CONFIRM ORDER" button on the order placement screen. At that point, the customer will be asked to select the payment method for the order. Once selected, the CUSTOMER must pay the full amount of the order.
The contract for the purchase of products is formalized when the system updates the order to the "PREPARATION IN PROGRESS" status. This is when the rights and obligations established by applicable regulations and these General Terms of Sale are acquired. Placing an order does not constitute the formalization of a purchase contract until the order status changes to "PREPARATION IN PROGRESS," at which point the system will generate a preliminary invoice.
5. PAYMENT FOR ORDERS
Placing an order does not mean that the product(s) are reserved; the product(s) will be reserved once the payment is confirmed by the issuing bank of the credit card or the receiving entity of the transfer to THE COMPANY. This process may take from 3 business days to 7 business days if the issuing bank of the credit card or the transfer receiving entity is Spanish. If the issuing bank of the credit card or the transfer origin is foreign, the process may take up to 15 days.
In the event that the customer makes a payment and the product is not in stock at that time, THE COMPANY will refund the amount within a maximum of 30 days, in the same manner as the payment was made. THE COMPANY reserves the right to cancel any order due to technical issues that result in an incorrect final price being charged to the customer, or if the specified amount in the order has not been charged.
THE COMPANY will provide the customer with various payment methods, including:
Payment with VISA/MASTERCARD/AMERICAN EXPRESS credit card
Payment via PayPal
Payment by bank transfer/deposit
THE COMPANY may expand or reduce the number of payment methods at any time.
The customer will select the chosen payment method from those available at the time of purchase.
Payment by credit card:
The customer can choose to pay by credit card, which will automatically take them to a secure payment gateway managed by a financial institution, which will be responsible for conducting the necessary procedures to verify the validity of the transaction.
Payment by PayPal:
The customer can choose to pay by PayPal, which will automatically take them to a secure payment gateway managed by PayPal, which will be responsible for conducting the necessary procedures to verify the validity of the transaction.
6. PIECE LOCATION PROCESS
At the time of formalizing an order by a customer, THE COMPANY will initiate a process to locate the pieces, either in THE COMPANY's warehouses or in other locations, whether in Spain or abroad. Since this process does not depend on THE COMPANY, it may take up to 30 days. THE COMPANY will make all necessary arrangements for the customer to receive the pieces specified in the order as soon as possible, but cannot guarantee that they will arrive before these 30 days. The customer will be kept informed of the location process if it extends beyond 15 days from the order date.
If THE COMPANY cannot locate the requested piece, either because it was sold from THE COMPANY's warehouses, was not available at the time of the customer's order, or the manufacturer of the piece does not currently have availability and/or has decided not to manufacture it anymore, THE COMPANY will inform the customer, always before 30 days from the order date, and proceed to refund the amount charged using the same payment method. THE COMPANY is not responsible for these situations, and no compensation will be provided to the customer.
If THE COMPANY locates the product but the delivery date is more than 30 days, THE COMPANY will inform the customer to decide whether to accept the new delivery date or decline it, in which case THE COMPANY will proceed to refund the amount charged using the same payment method. THE COMPANY is not responsible for the new delivery date, which may be delayed, but will always keep the CUSTOMER informed, and the customer can choose to accept or decline the new date. In no case will THE COMPANY compensate the customer for missed delivery dates.
7. DEADLINES AND DELIVERY OF ORDERS
Delivery times for orders depend on the availability of the product or products that make up the order.
Once the purchase of products from the website is made, the purchase is confirmed, and payment is received, delivery will be made within a maximum of 30 days. If THE COMPANY believes it cannot meet this delivery time, the order will be unilaterally canceled in the system, and the customer will be refunded the amount paid in the same form of payment used to place the order, and the CUSTOMER cannot request any compensation.
Delay in delivery does not entail any compensation, and it only empowers the CUSTOMER to cancel the order under the circumstances described in point 8 'ORDER CANCELLATION' of these terms. Any penalty clause for delay introduced by the CUSTOMER in the order is null and void. Both parties expressly exclude any action for loss of profit.
Orders will be delivered by the transport company chosen by THE COMPANY to the delivery address specified by the CUSTOMER in the order confirmation.
This information will be included in the delivery note of the transport company, which will also indicate, if it is their practice at that time, the number of packages in the shipment, the total weight, and the order number.
With each order, a DETAILED INVOICE will be included inside the package, with the CUSTOMER's information and separate taxes. The invoice automatically generated by the system is NOT FISCALLY VALID. Only the invoice received with the product should be kept as proof of the purchase. Any kind of "screenshot" or email of the ORDER PLACED is not a valid proof of purchase. Only the invoice issued on THE COMPANY's official letterhead and received with the product ordered is valid.
If, at the time of delivery, it is visibly and clearly apparent without the need to manipulate the shipping packaging or the product's own packaging that a product has defects caused by transportation damage or an error in the received merchandise, the customer must note it on the delivery note of the transport company and report it to THE COMPANY by email to support@dikobrazjewelry.com within 6 hours of receiving the order in order to request the replacement of the affected product or products, with the transportation costs for this replacement being covered by THE COMPANY.
THE COMPANY ships to all continents as long as the approved and quality transport service (such as FEDEX, DHL, UPS, or similar) can guarantee 100% of the product's value from THE COMPANY's offices to the customer's specified delivery location. THE COMPANY will always charge the applicable taxes in Spain at the time of purchase, and the CUSTOMER is responsible for paying the taxes, fees, customs procedures, and/or reception costs of the country to which the CUSTOMER has ordered the product from this website.
8. ORDER CANCELLATION
The CUSTOMER can cancel an order at any time, but depending on the circumstances, this cancellation can be understood as either unilateral on the part of the CUSTOMER (with costs for the CUSTOMER) or by mutual agreement of the parties (without costs for the CUSTOMER).
The CUSTOMER has the right to cancel the order, and THE COMPANY will consent to such cancellation, therefore being understood as a mutual cancellation without any commitment or penalty for the CUSTOMER when:
a) The estimated delivery time of the merchandise has passed without the delivery to the CUSTOMER, and at the time of the cancellation request, the existence of the merchandise in our warehouses has not been confirmed.
b) When a product is permanently out of stock, at which point THE COMPANY will contact the CUSTOMER to inform them.
In these cases, the only way to cancel the order is to send an email to support@dikobrazjewelry.com requesting the cancellation of the order, indicating the reasons. THE COMPANY will carry out the necessary checks, and in the case of circumstances described in a) and/or b) above, THE COMPANY will proceed with the cancellation of the order, with no commitment or penalty for the CUSTOMER. THE COMPANY will refund the amounts paid as quickly as possible, with a minimum period of 30 days.
If the CUSTOMER wishes to unilaterally cancel an order, they must send an email to support@dikobrazjewelry.com notifying the cancellation. THE COMPANY will send the CUSTOMER the order cancellation code and a breakdown of the costs incurred for the cancellation, which the CUSTOMER must pay. These costs will be deducted from the amount initially paid by the CUSTOMER for the canceled order, so once the order cancellation code has been sent, THE COMPANY will proceed to refund the amount paid by the CUSTOMER for the order, minus the costs incurred. These costs will include at least bank and transportation fees.
In the case of cancellation, THE COMPANY always provides the CUSTOMER with a cancellation code via email. This code is the only evidence that the cancellation has been accepted by THE COMPANY. If the CUSTOMER does not have this code, the cancellation will not be considered accepted by THE COMPANY.
THE COMPANY may unilaterally cancel an order in the event of:
a) Any technical error in the product description, including initial price, system-applied discount, tax calculation, tax amount calculation, product details, image, etc.
b) Failure to receive payment for the order within three days of the order placement.
c) THE COMPANY cannot sell the product below the purchase price under any circumstances, and the order may be canceled if such an error is detected.
d) Lack of product availability due to temporary or permanent stock shortage.
In these cases, THE COMPANY will cancel the order in the system, and the CUSTOMER cannot demand any compensation or loss of profit for this.
9. PRODUCT WARRANTY
For products purchased in Spain, all provisions of Law 23/2003 of July 10 on Guarantees in the Sale of Consumer Goods will apply. Under this law, the brand or product brand (hereinafter THE BRAND) will be responsible to the Customer for any lack of conformity due to MANUFACTURING DEFECTS that exist at the time of product delivery, with such goods being tangible and intended for private consumption.
THE BRAND provides the warranty and will therefore be responsible for any lack of conformity in the products sold by THE COMPANY through this website when such non-conformity existed at the time of delivery and is reported within two years, provided that it is reported within two months from the date of knowledge. In this case, and at the consumer's choice, once THE BRAND has verified the non-conformity, it will proceed free of charge with the repair or replacement of the item, as long as it is possible and proportional to the circumstances. Otherwise, the consumer can choose a proportional price reduction or contract resolution. Resolution will not apply when the lack of conformity is of little importance.
Warranty claims will not be accepted when products have been used improperly or not in accordance with their characteristics by the CUSTOMER. These characteristics include:
Gold, silver, brass, and copper lose their natural shine when in contact with hard or chemical substances.
Pearls or stones can be damaged by contact with lacquers, alcohols, perfumes, impacts, or even by skin contact.
To preserve your jewelry, it is recommended to clean it with a soft cloth before storing it, always separately, and to avoid wearing it while working.
Certain materials used in our products can cause allergies, which are unknown to us and we cannot be held responsible for. If you experience any adverse effects, please remove the jewelry and consult a doctor.
In rare cases, gold/silver jewelry can turn the skin black, which is the result of chemical reactions between the metal, the skin, or other environmental factors.
Stones used in products may be treated, colored, or dyed.
Furthermore, the warranty is void in cases of:
- Abnormal or non-compliant use of the products;
- Damage, scratches, signs of abuse;
- Breakage or detachment of stones, pearls, or elements applied to the pieces;
- Treatment of the piece with abrasive agents;
- Changes, repairs, or alterations to the piece by parties other than THE BRAND.
To exercise this warranty, the CUSTOMER must contact THE COMPANY by email at support@dikobrazjewelry.com, providing the following information: the name of the ticket or invoice holder, order number, ticket or invoice number, and the reason for non-conformity.
10. RIGHT OF WITHDRAWAL AND RETURNS
10.1. RIGHT OF WITHDRAWAL
If, upon receiving your order, you are not satisfied, THE CUSTOMER has a period of fourteen (14) days from the date of receipt to exercise the right of withdrawal granted by Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws and proceed to the return of the product. Returns from the shipping address: In the event of a return, THE COMPANY will refund all payments received from the customer, including, where applicable, delivery costs. However, the customer will bear the direct costs of returning the goods, understood as the postage costs of the same. Once the merchandise is received in our warehouses, and after verifying that it has not been used, the original packaging and packaging are returned, the refund will be made according to the payment method made by the customer. The customer will be responsible for any decrease in the value of the goods resulting from handling them differently from what is necessary to establish their nature, characteristics, or functioning, so in this case, the customer will receive the value of the goods in the conditions of receipt. To make a return, send us an email using the withdrawal form model*, through the following address: support@dikobrazjewelry.com. Items purchased online (www.dikobrazjewelry.com) must be returned to the address of our legal entity, COMPANY, ADDRESS. The right of withdrawal does not apply to products that have been engraved or personalized at the customer's request.
*Withdrawal Form Model (only fill out and send this form if you wish to withdraw from the contract)
“To the attention COMPANY, ADDRESS support@dikobrazjewelry.com I hereby inform you that I withdraw from our ___________ contract for the sale of the following goods/provision of the following service _____________ - Ordered on/received on _________________ - Name of the consumer and user or consumers and users________________ - Address of the consumer and user or consumers and users_________________- E-mail of the consumer and user or consumers and users________________ - Signature of the consumer and user or consumers and users (only if this form is submitted on paper) – Date________________.”
10.2. RIGHT OF RETURN
Offering the highest quality and the best guarantee is our commitment to our customers; that is why THE COMPANY extends your rights as a customer with this RIGHT OF RETURN. Once the 14-day period has elapsed, THE CUSTOMER may exercise the RIGHT OF RETURN, which allows THE CUSTOMER to exchange the products purchased within a maximum period of 30 days from the date of receipt at their home. To do this, THE CUSTOMER must contact THE COMPANY by email at support@dikobrazjewelry.com, indicating the purchase order number or invoice and the customer's name, and the intention to exchange, meaning whether the customer prefers a VOUCHER for the total amount, another product of higher value by paying the difference, or a lower-priced product where the difference will be refunded in the form of a VOUCHER. These VOUCHERS can be used for a future purchase at www.dikobrazjewelry.com and do not have an expiration date. The exchange will be carried out by preparing the unused product as it was sent, along with its original packaging, packaging, and sending it to the COMPANY, ADDRESS. Once the product is received by THE COMPANY, and after verifying that it has not been used, the original packaging and packaging are returned, the company will accept this EXCHANGE, sending a confirmation by email to THE CUSTOMER and detailing the existence or absence of the new product chosen, if applicable. From this moment, a NEW PURCHASE PROCESS would begin, where you would be informed of the additional difference to be paid for the new product chosen, or a VOUCHER for the difference in your favor would be sent if the latter is of lower value than the former, along with the new selected product. The transportation costs for this new purchase process, from THE COMPANY to THE CUSTOMER, would be borne by THE COMPANY. The right of return does not apply to products that have been engraved or personalized at the customer's request.
11. CUSTOMER OBLIGATIONS
Read these General Conditions before accepting the order.
Respect the General Conditions after the order has been accepted.
Pay the agreed prices at the time the order is placed and in the future.
12. COMPANY OBLIGATIONS
Deliver the product in good condition at the specified delivery location.
13. CUSTOMER RIGHTS
In the event of receiving products, they should be received in the agreed conditions and in perfect condition.
Immediate refund of any amount paid to THE COMPANY if THE COMPANY cannot provide the products under the agreed conditions.
Cancel the order, exercise the right of withdrawal, and/or the right of exchange, in the cases established in these General Conditions.
14. COMPANY RIGHTS
Receive payment for orders.
Modify its product offering at any time.
Modify the prices set on its website for its products.
Modify the product delivery times based on their availability.
Cancel orders due to customer non-payment, non-availability of the requested product, or errors in the price offered in the order.
Cancel the website without prior notice.
15. NOTIFICATIONS
For the purposes of notifications, requirements, and written communications of any kind arising from this contract, the address of THE COMPANY specified in these General Conditions shall be considered the address of THE COMPANY.
16. VALIDITY OF CLAUSES
Even if one clause of this contract or part of it is declared invalid or unenforceable, the rest of the clauses or their parts will remain valid and effective.
17. APPLICABLE REGULATIONS
These General Conditions are governed by the current Spanish regulations, specifically the Civil Code, Law 26/84 of June 19, General Consumer and User Protection Law, Law 7/98 of April 13, General Conditions of Contracting Law, Law 7/96 of January 15, Retail Trade Regulation, Directive 2000/31 EC of the European Parliament and Council of June 8, 2000, Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce, Law 23/2003 of July 10, Guarantees in the Sale of Consumer Goods, and the regulations that develop them.
18. COMPLAINTS
We inform you that there are free complaint forms available to consumers (Decree 152/2001, of September 13). You can pick them up and fill them out at the following address: ADDRESS
20. OWNERSHIP OF ARTICLES
THE COMPANY and its associated expenses reserve the ownership of the reserved merchandise until full payment is made. Once payment is made, ownership is transferred to THE CUSTOMER, and therefore, it is their responsibility.
21. PRIVACY POLICY
Welcome to our dikobrazjewelry.com website. We recommend that you read our Privacy Policy carefully, to which we ask you to refer whenever you visit the dikobrazjewelry.com website, browse its pages, or use its services, whether you purchase products or not.
For dikobrazjewelry.com, the protection of the personal data of visitors and customers of the website (e.g., identifying data) as well as financial information (e.g., credit card number) provided by them is of utmost importance. For this reason, dikobrazjewelry.com adopts specific security policies and measures to protect personal data. Below, dikobrazjewelry.com will provide information to allow you and all website visitors to be fully informed about dikobrazjewelry.com' Privacy Policy.
IDENTITY OF THE DATA CONTROLLER
Through this legal notice and privacy policy, COMPANY (hereinafter "THE PROVIDER) with registered office at ADDRESS, informs users who visit the website https://dikobrazjewelry.com of its Privacy Policy and describes what data it collects, how it uses it, and the options of users regarding this data, including how to access and update it.
The use of THE PROVIDER's website and any of the services incorporated into it implies the full acceptance of the conditions set forth in this privacy policy.
DATA COLLECTION AND CONSENT
In compliance with Organic Law 15/1999 of December 13, on the Protection of Personal Data (LOPD), Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of Organic Law 15/1999 of December 13 on the protection of personal data, and the General Data Protection Regulation (GDPR) 2016/679 of the European Parliament and the Council of April 27, 2016, we inform you that the personal data requested in our forms or that may be provided to us via our email addresses will be included in our personal data files, which are owned and managed by THE PROVIDER.
Likewise, when a user fills out any of the forms with the personal data requested, in accordance with the GDPR, they must give explicit and unequivocal consent, which is revocable and non-retroactive.
We inform you that all personal data will be treated with the utmost confidentiality and in accordance with current legislation on the protection of personal data.
The user accepts that all their personal data will be fully transferred from the moment the user initiates the hiring of the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties who need to access the files for the proper fulfillment of the contract.
THE PROVIDER is not responsible for the processing of personal data on the websites to which the user may access through the various links contained on our website.
This website is governed by the legislation exclusively applicable to the Spanish State, to which people, both national and foreign, who use this website are subject.
LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
We inform you that all personal data will be treated with the utmost confidentiality and in accordance with the new European regulations on the protection of personal data. The applicable legislation for the collection and processing of personal data is as follows:
Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD).
Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the protection of personal data.
Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
Our files are protected under the appropriate security measures. If users do not feel that their personal rights are protected, they can file a complaint with the Spanish Data Protection Agency.
PURPOSES OF DATA PROCESSING
The data we request is adequate and necessary for the purpose for which it is collected, and it will not be used for a different purpose than the one for which it was granted. In no case will it be transferred to third parties without the consent of the owner.
The user is not obligated to provide us with their personal data, but it is absolutely necessary to provide it in order to carry out the services we offer.
In accordance with the General Data Protection Regulation (GDPR), the purpose for which personal data is collected is as follows: To provide information about THE PROVIDER's products and, if applicable, to bill the services provided by THE PROVIDER and requested by the customer on this portal.
Unless specifically stated otherwise, it will be considered necessary to fill in all the fields of each form, for which the user must provide their true, accurate, complete, and up-to-date data.
The user will be solely responsible for any direct or indirect damage caused to THE PROVIDER or to any third party by filling in the forms with false, inaccurate, incomplete, outdated data or with the data of third parties.
RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, AND OPPOSITION TO THE USER'S PERSONAL DATA (ARCO RIGHTS)
In accordance with the rights of the data subject contained in Chapter III of the Regulation, the user has the right to access the information concerning them that is stored in the files of the website owner, to rectify it if it is incorrect, to cancel it, or to oppose its processing, under the terms established by law, contacting: By email: support@dikobrazjewelry.com
Postal address: ADDRESS.
Including a photocopy of their ID card or proof of identity.
It is important to keep personal data up to date by informing the website owner of any changes to it. Otherwise, THE PROVIDER is not responsible for the accuracy of the data.
If the user does not cancel their personal data, it is understood that they remain interested in being included in them as long as it is appropriate for the purpose for which they were obtained.
The exercise of the ARCO Rights encompasses the following:
The Right of Access: Any user has the right to receive confirmation from THE PROVIDER as to whether or not their personal data is being processed. The user has the right to obtain a copy of the personal data being processed, and remote access may even be provided.
Regarding the Right of Rectification, users have the option to rectify inaccurate personal data that concerns the owner. The data subject has the right to complete incomplete personal data, provided it is not attributable to the website owner.
The Right to Cancel: The user requests that their personal data be deleted from the website owner's database.
The Right to Object: The owner of the right requests that the file manager cease processing their personal data.
SECURITY OF PERSONAL DATA
THE PROVIDER informs users that it has adopted all the necessary technical and organizational measures to safeguard the security of the files that contain personal data, as required by current regulations.
COMMERCIAL EMAIL COMMUNICATIONS
In accordance with article 21 of the Information Society and Electronic Commerce Services Act (Law 34/2002 of July 11, on Information Society Services and Electronic Commerce), which prohibits the sending of commercial communications via email that have not previously been expressly authorized by the recipient, we inform you that the user must give explicit and unequivocal consent to receive commercial information via our website.
Under the new European Regulation (GDPR) 2016/679 of the European Parliament and the Council of April 27, 2016, if the user wishes to receive commercial information, they must provide explicit consent through our website.
If you wish to cancel this consent or no longer receive these emails, you can contact THE PROVIDER at support@dikobrazjewelry.com or by sending a letter to ADDRESS, always including a photocopy of your ID card, or proof of identity.
AMENDMENT OF THIS PRIVACY POLICY
THE PROVIDER reserves the right to modify its data protection policy according to its criteria, or because of legislative, jurisprudential, or business practice changes. If THE PROVIDER introduces any modification, the new text will be published on this same page, where the user may become aware of the data protection policy. In any case, the relationship with the user will be governed by the rules set at the precise moment when they access the website and, therefore, it is mandatory that they read them each time they provide us with their data through our website.
The use of the dikobrazjewelry.com website confers on the person who uses it the status of user, who accepts these Conditions from the moment they start using it, meaning that they are obliged to read them fully every time they provide their data on our website.
Below are the conditions of access and use of the website dikobrazjewelry.com owned by COMPANY.
Thank you for your interest in our website. At some point, your personal information will be requested. The provision of this information is entirely voluntary on your part, and all personal data will be processed in accordance with the European Directive on data protection. Whenever personal data is requested, you will find detailed information about our privacy policy.
COMPANY (hereinafter "THE COMPANY"), a Spanish company with CIF _____________and address at ADDRESS, informs users of the websites owned by THE COMPANY about the conditions of access and use thereof:
1. THE COMPANY will not use the information regarding your personal data received through this website for any purpose other than providing personalized attention or sending you information about our products or services and any potential offers.
In compliance with current legal regulations on personal data protection, THE COMPANY informs you of the existence of an automated personal data file where such information is processed and stored, created for managing online inquiries and requests for information related to one or more of the services offered by THE COMPANY, as well as for sending commercial information from THE COMPANY and informing about products and services of collaborating entities, business group, or commercial network that may be of interest to you. The collaborating entities to which your data may be provided can be known through the following address: ADDRESS, website dikobrazjewelry.com. You are also informed about the possibility of exercising your rights of access, rectification, and cancellation of the personal data requested in this form to the file manager, by sending a letter to the following address: ADDRESS, or via email to support@dikobrazjewelry.com.
THE COMPANY guarantees the custody of the data contained in this file, for which it will take measures to prevent alteration, loss, and unauthorized access, always in accordance with the state of technology at any given time. The information you have provided will be incorporated into your Customer Record.
2. Access and Use of the Website
Access to and use of THE COMPANY's website are subject to these general conditions. The use of all websites owned by THE COMPANY implies the User's full acceptance of all the General Terms of Use in force each time the user accesses them. THE COMPANY reserves the right to modify these Terms of Use at any time.
3. Intellectual and Industrial Property.
All contents of THE COMPANY's websites are subject to Intellectual and/or Industrial Property regulations. The rights to the contents belong to THE COMPANY. The user may only view and make a private copy of the contents, provided that such copy is exclusively for personal and private use, and its use for commercial purposes is strictly prohibited.
4. User Responsibility for Use and Contents.
The user may not, under any circumstances, modify or delete the identifying information that exists, if applicable, regarding THE COMPANY's rights or those of third parties. The user may only access the contents through the means or procedures made available for this purpose on THE COMPANY's website or those commonly used on the internet for this purpose, provided they do not violate Intellectual/Industrial Property rights or cause any harm to THE COMPANY's website and/or its information or services offered.
The user agrees to use the services and information on THE COMPANY's websites in accordance with the law, these general conditions, morals, good manners, and public order, and to make proper and lawful use of the contained services, refraining from the following activities: a) disseminating content or propaganda of a racist, xenophobic, pornographic nature, promoting terrorism, or contrary to human rights; b) acting against the Intellectual and/or Industrial Property rights of their legitimate owners; c) causing damage to the computer systems of THE COMPANY, its providers, or third parties and/or introducing or disseminating computer viruses, harmful software, or other systems that may cause damage to computer systems; d) transmitting advertising or sending unsolicited or unauthorized electronic messages.
5. Disclaimers and Limitations of Liability.
THE COMPANY shall not be responsible for the information, services, and/or products offered and/or provided by third parties through THE COMPANY's websites or the content provided by third parties.
THE COMPANY is not responsible for any damage or harm to the user's software or hardware resulting from access to THE COMPANY's websites or the use of the information or applications contained therein.
THE COMPANY does not guarantee the suitability, reliability, availability, timeliness, or accuracy of the information or services contained on its website, nor will it be responsible for direct or indirect damages related to the use of the content on its websites.
THE COMPANY does not guarantee that the content of its website is suitable or available outside of Spain. In the event that all or part of the content of THE COMPANY's website is considered illegal in countries other than Spain, access to and use of the content is prohibited for users. In the event that such access occurs, it will be the sole responsibility of the users, who must comply with the applicable national laws.
The use of the information and content that appear on THE COMPANY's website and/or access to other third-party websites through links appearing on THE COMPANY's website is the exclusive responsibility of those who carry out such acts, with THE COMPANY in no way being responsible for any damages or harm that may result from such use or activities.
6. General.
THE COMPANY reserves the right, without prior notice and at any time, to temporarily suspend access to its website and to make any changes it deems appropriate to the website, services, or information offered, as well as its presentation or location and the conditions of access and use of THE COMPANY's website.
All information received on this website will be deemed to be transferred to THE COMPANY free of charge, including for commercial use by THE COMPANY within its scope and the scope of its business group.
Email will not be considered a valid means for filing claims. To do so, you must contact THE COMPANY, located at ADDRESS, which will indicate the appropriate channels in each case. All matters related to THE COMPANY's website are governed by Spanish law and are subject to the jurisdiction of the Courts and Tribunals of TOWN, with a waiver of any jurisdiction that may correspond to any involved party.
B. GENERAL TERMS OF SALE.
All sales made through this website and its process are governed by these General Terms of Sale, hereinafter referred to as the General Terms.
The owner of the website and the seller or service provider is COMPANY, hereinafter referred to as THE COMPANY.
The General Terms bind the website owner and the buyer (Customer), granting them a set of rights and obligations from the moment the Customer places and accepts an order through this website. They are mandatory and must be known and accepted by both parties to formalize an order. Therefore, the Customer must read these terms carefully.
These General Terms are regulated and comply with current legal regulations and the following points:
1. PARTIES INVOLVED
SELLING COMPANY
THE COMPANY is THE COMPANY that owns the website dikobrazjewelry.com.
Website: http://dikobrazjewelry.com
Website Orientation: JEWELRY.
Owner Company: COMPANY
Trade Name: DIKOBRAZ
Registered Address: ADDRESS
Contact Information: ADDRESS
Email: support@dikobrazjewelry.com
CUSTOMER
A Customer is considered any user of the website who places an order and accepts it at the time of purchase or any entity that provides their details when registering as a Customer in accordance with these General Terms.
The Customer must register and provide the following information, which is mandatory in order to place an order: name and surname with ID/NIF or company name with CIF, billing address or registered office, regular delivery address, contact person for delivery, contact phone, and contact email, payment information with a card or PayPal.
2. OBJECT OF THE CONTRACT
The mission of THE COMPANY is to offer through this website the products of its own brand or third-party brands available to customers.
THE COMPANY is responsible for providing the necessary material, immaterial, and human resources to:
- display the largest possible range of products through the website, striving for maximum variety;
- keep product prices up to date as much as possible;
- provide technical and descriptive information about the products to the extent possible;
- manage the location of products ordered by the customer in case the customer places an order;
- once the products are available, manage the order processing until it is handed over to the transport agency that will deliver the products to the customer;
- handle exchanges/returns, provided they meet the requirements detailed in these GENERAL TERMS OF SALE below.
3. OFFER PROCESS
Each product has a product page that includes a description and the selling price, which not includes VAT (Value Added Tax, subject to change according to current legislation). For the correct calculation of this tax, the customer must specify the delivery address on the website, whether it is INTRA EUROPEAN UNION or EXTRA EUROPEAN UNION. For buyers from the European Union, the price of the goods with VAT will appear at the stage of checkout, after specifying the fiscal address. Customers outside the EU will not pay this tax on the website if the product is shipped directly to their non-EU fiscal address or another address, but always outside the EU. Therefore, they must provide a non-EU delivery address on the website. THE COMPANY reserves the right to cancel any order that does not meet these tax requirements, which could result in an incorrect final price charged.
The final purchase price of a product or its shipping costs may vary depending on the product's destination region or the method of payment. The cost may also vary depending on the geographical area to which the product is delivered and the payment method, as different areas may have different costs, and payment method choices may or may not offer discounts. In any case, the website will display the exact price of the products based on the delivery address and payment method the customer specifies. The customer will always be informed of all costs and exact prices before confirming an order.
In most cases, the product page will include a photograph of the product, as well as its technical specifications to the extent possible, in accordance with the manufacturer's specifications.
The final product price is the one that appears on the website at the time the order is placed, after selecting a payment method and delivery location. This price will be valid unless there is a typographical error, in which case the customer will be notified of the correct price within 72 hours, and the customer will have the option to pay the correct price or cancel the order. In any case, product manufacturers always reserve the right to modify their Official Price Lists without prior notice, which may affect the order. In this case, THE COMPANY will inform the CUSTOMER of the new price within 72 hours and the difference to be paid or refunded. The customer may also cancel the order if they do not wish to proceed with the purchase. Due to THE COMPANY's obligation to comply with the "no selling below cost" legislation, the prices offered on the website and/or by the customer's order may be modified at any time without prior notice, without any compensation to the customer. If THE COMPANY detects any price error in an order, it may unilaterally cancel the order.
4. ACCEPTANCE OF THE OFFER PROCESS
This occurs when the Customer gives explicit consent to the order and accepts these General Terms. It is formalized by accepting these terms and clicking the "CONFIRM ORDER" button on the order placement screen. At that point, the customer will be asked to select the payment method for the order. Once selected, the CUSTOMER must pay the full amount of the order.
The contract for the purchase of products is formalized when the system updates the order to the "PREPARATION IN PROGRESS" status. This is when the rights and obligations established by applicable regulations and these General Terms of Sale are acquired. Placing an order does not constitute the formalization of a purchase contract until the order status changes to "PREPARATION IN PROGRESS," at which point the system will generate a preliminary invoice.
5. PAYMENT FOR ORDERS
Placing an order does not mean that the product(s) are reserved; the product(s) will be reserved once the payment is confirmed by the issuing bank of the credit card or the receiving entity of the transfer to THE COMPANY. This process may take from 3 business days to 7 business days if the issuing bank of the credit card or the transfer receiving entity is Spanish. If the issuing bank of the credit card or the transfer origin is foreign, the process may take up to 15 days.
In the event that the customer makes a payment and the product is not in stock at that time, THE COMPANY will refund the amount within a maximum of 30 days, in the same manner as the payment was made. THE COMPANY reserves the right to cancel any order due to technical issues that result in an incorrect final price being charged to the customer, or if the specified amount in the order has not been charged.
THE COMPANY will provide the customer with various payment methods, including:
Payment with VISA/MASTERCARD/AMERICAN EXPRESS credit card
Payment via PayPal
Payment by bank transfer/deposit
THE COMPANY may expand or reduce the number of payment methods at any time.
The customer will select the chosen payment method from those available at the time of purchase.
Payment by credit card:
The customer can choose to pay by credit card, which will automatically take them to a secure payment gateway managed by a financial institution, which will be responsible for conducting the necessary procedures to verify the validity of the transaction.
Payment by PayPal:
The customer can choose to pay by PayPal, which will automatically take them to a secure payment gateway managed by PayPal, which will be responsible for conducting the necessary procedures to verify the validity of the transaction.
6. PIECE LOCATION PROCESS
At the time of formalizing an order by a customer, THE COMPANY will initiate a process to locate the pieces, either in THE COMPANY's warehouses or in other locations, whether in Spain or abroad. Since this process does not depend on THE COMPANY, it may take up to 30 days. THE COMPANY will make all necessary arrangements for the customer to receive the pieces specified in the order as soon as possible, but cannot guarantee that they will arrive before these 30 days. The customer will be kept informed of the location process if it extends beyond 15 days from the order date.
If THE COMPANY cannot locate the requested piece, either because it was sold from THE COMPANY's warehouses, was not available at the time of the customer's order, or the manufacturer of the piece does not currently have availability and/or has decided not to manufacture it anymore, THE COMPANY will inform the customer, always before 30 days from the order date, and proceed to refund the amount charged using the same payment method. THE COMPANY is not responsible for these situations, and no compensation will be provided to the customer.
If THE COMPANY locates the product but the delivery date is more than 30 days, THE COMPANY will inform the customer to decide whether to accept the new delivery date or decline it, in which case THE COMPANY will proceed to refund the amount charged using the same payment method. THE COMPANY is not responsible for the new delivery date, which may be delayed, but will always keep the CUSTOMER informed, and the customer can choose to accept or decline the new date. In no case will THE COMPANY compensate the customer for missed delivery dates.
7. DEADLINES AND DELIVERY OF ORDERS
Delivery times for orders depend on the availability of the product or products that make up the order.
Once the purchase of products from the website is made, the purchase is confirmed, and payment is received, delivery will be made within a maximum of 30 days. If THE COMPANY believes it cannot meet this delivery time, the order will be unilaterally canceled in the system, and the customer will be refunded the amount paid in the same form of payment used to place the order, and the CUSTOMER cannot request any compensation.
Delay in delivery does not entail any compensation, and it only empowers the CUSTOMER to cancel the order under the circumstances described in point 8 'ORDER CANCELLATION' of these terms. Any penalty clause for delay introduced by the CUSTOMER in the order is null and void. Both parties expressly exclude any action for loss of profit.
Orders will be delivered by the transport company chosen by THE COMPANY to the delivery address specified by the CUSTOMER in the order confirmation.
This information will be included in the delivery note of the transport company, which will also indicate, if it is their practice at that time, the number of packages in the shipment, the total weight, and the order number.
With each order, a DETAILED INVOICE will be included inside the package, with the CUSTOMER's information and separate taxes. The invoice automatically generated by the system is NOT FISCALLY VALID. Only the invoice received with the product should be kept as proof of the purchase. Any kind of "screenshot" or email of the ORDER PLACED is not a valid proof of purchase. Only the invoice issued on THE COMPANY's official letterhead and received with the product ordered is valid.
If, at the time of delivery, it is visibly and clearly apparent without the need to manipulate the shipping packaging or the product's own packaging that a product has defects caused by transportation damage or an error in the received merchandise, the customer must note it on the delivery note of the transport company and report it to THE COMPANY by email to support@dikobrazjewelry.com within 6 hours of receiving the order in order to request the replacement of the affected product or products, with the transportation costs for this replacement being covered by THE COMPANY.
THE COMPANY ships to all continents as long as the approved and quality transport service (such as FEDEX, DHL, UPS, or similar) can guarantee 100% of the product's value from THE COMPANY's offices to the customer's specified delivery location. THE COMPANY will always charge the applicable taxes in Spain at the time of purchase, and the CUSTOMER is responsible for paying the taxes, fees, customs procedures, and/or reception costs of the country to which the CUSTOMER has ordered the product from this website.
8. ORDER CANCELLATION
The CUSTOMER can cancel an order at any time, but depending on the circumstances, this cancellation can be understood as either unilateral on the part of the CUSTOMER (with costs for the CUSTOMER) or by mutual agreement of the parties (without costs for the CUSTOMER).
The CUSTOMER has the right to cancel the order, and THE COMPANY will consent to such cancellation, therefore being understood as a mutual cancellation without any commitment or penalty for the CUSTOMER when:
a) The estimated delivery time of the merchandise has passed without the delivery to the CUSTOMER, and at the time of the cancellation request, the existence of the merchandise in our warehouses has not been confirmed.
b) When a product is permanently out of stock, at which point THE COMPANY will contact the CUSTOMER to inform them.
In these cases, the only way to cancel the order is to send an email to support@dikobrazjewelry.com requesting the cancellation of the order, indicating the reasons. THE COMPANY will carry out the necessary checks, and in the case of circumstances described in a) and/or b) above, THE COMPANY will proceed with the cancellation of the order, with no commitment or penalty for the CUSTOMER. THE COMPANY will refund the amounts paid as quickly as possible, with a minimum period of 30 days.
If the CUSTOMER wishes to unilaterally cancel an order, they must send an email to support@dikobrazjewelry.com notifying the cancellation. THE COMPANY will send the CUSTOMER the order cancellation code and a breakdown of the costs incurred for the cancellation, which the CUSTOMER must pay. These costs will be deducted from the amount initially paid by the CUSTOMER for the canceled order, so once the order cancellation code has been sent, THE COMPANY will proceed to refund the amount paid by the CUSTOMER for the order, minus the costs incurred. These costs will include at least bank and transportation fees.
In the case of cancellation, THE COMPANY always provides the CUSTOMER with a cancellation code via email. This code is the only evidence that the cancellation has been accepted by THE COMPANY. If the CUSTOMER does not have this code, the cancellation will not be considered accepted by THE COMPANY.
THE COMPANY may unilaterally cancel an order in the event of:
a) Any technical error in the product description, including initial price, system-applied discount, tax calculation, tax amount calculation, product details, image, etc.
b) Failure to receive payment for the order within three days of the order placement.
c) THE COMPANY cannot sell the product below the purchase price under any circumstances, and the order may be canceled if such an error is detected.
d) Lack of product availability due to temporary or permanent stock shortage.
In these cases, THE COMPANY will cancel the order in the system, and the CUSTOMER cannot demand any compensation or loss of profit for this.
9. PRODUCT WARRANTY
For products purchased in Spain, all provisions of Law 23/2003 of July 10 on Guarantees in the Sale of Consumer Goods will apply. Under this law, the brand or product brand (hereinafter THE BRAND) will be responsible to the Customer for any lack of conformity due to MANUFACTURING DEFECTS that exist at the time of product delivery, with such goods being tangible and intended for private consumption.
THE BRAND provides the warranty and will therefore be responsible for any lack of conformity in the products sold by THE COMPANY through this website when such non-conformity existed at the time of delivery and is reported within two years, provided that it is reported within two months from the date of knowledge. In this case, and at the consumer's choice, once THE BRAND has verified the non-conformity, it will proceed free of charge with the repair or replacement of the item, as long as it is possible and proportional to the circumstances. Otherwise, the consumer can choose a proportional price reduction or contract resolution. Resolution will not apply when the lack of conformity is of little importance.
Warranty claims will not be accepted when products have been used improperly or not in accordance with their characteristics by the CUSTOMER. These characteristics include:
Gold, silver, brass, and copper lose their natural shine when in contact with hard or chemical substances.
Pearls or stones can be damaged by contact with lacquers, alcohols, perfumes, impacts, or even by skin contact.
To preserve your jewelry, it is recommended to clean it with a soft cloth before storing it, always separately, and to avoid wearing it while working.
Certain materials used in our products can cause allergies, which are unknown to us and we cannot be held responsible for. If you experience any adverse effects, please remove the jewelry and consult a doctor.
In rare cases, gold/silver jewelry can turn the skin black, which is the result of chemical reactions between the metal, the skin, or other environmental factors.
Stones used in products may be treated, colored, or dyed.
Furthermore, the warranty is void in cases of:
- Abnormal or non-compliant use of the products;
- Damage, scratches, signs of abuse;
- Breakage or detachment of stones, pearls, or elements applied to the pieces;
- Treatment of the piece with abrasive agents;
- Changes, repairs, or alterations to the piece by parties other than THE BRAND.
To exercise this warranty, the CUSTOMER must contact THE COMPANY by email at support@dikobrazjewelry.com, providing the following information: the name of the ticket or invoice holder, order number, ticket or invoice number, and the reason for non-conformity.
10. RIGHT OF WITHDRAWAL AND RETURNS
10.1. RIGHT OF WITHDRAWAL
If, upon receiving your order, you are not satisfied, THE CUSTOMER has a period of fourteen (14) days from the date of receipt to exercise the right of withdrawal granted by Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws and proceed to the return of the product. Returns from the shipping address: In the event of a return, THE COMPANY will refund all payments received from the customer, including, where applicable, delivery costs. However, the customer will bear the direct costs of returning the goods, understood as the postage costs of the same. Once the merchandise is received in our warehouses, and after verifying that it has not been used, the original packaging and packaging are returned, the refund will be made according to the payment method made by the customer. The customer will be responsible for any decrease in the value of the goods resulting from handling them differently from what is necessary to establish their nature, characteristics, or functioning, so in this case, the customer will receive the value of the goods in the conditions of receipt. To make a return, send us an email using the withdrawal form model*, through the following address: support@dikobrazjewelry.com. Items purchased online (www.dikobrazjewelry.com) must be returned to the address of our legal entity, COMPANY, ADDRESS. The right of withdrawal does not apply to products that have been engraved or personalized at the customer's request.
*Withdrawal Form Model (only fill out and send this form if you wish to withdraw from the contract)
“To the attention COMPANY, ADDRESS support@dikobrazjewelry.com I hereby inform you that I withdraw from our ___________ contract for the sale of the following goods/provision of the following service _____________ - Ordered on/received on _________________ - Name of the consumer and user or consumers and users________________ - Address of the consumer and user or consumers and users_________________- E-mail of the consumer and user or consumers and users________________ - Signature of the consumer and user or consumers and users (only if this form is submitted on paper) – Date________________.”
10.2. RIGHT OF RETURN
Offering the highest quality and the best guarantee is our commitment to our customers; that is why THE COMPANY extends your rights as a customer with this RIGHT OF RETURN. Once the 14-day period has elapsed, THE CUSTOMER may exercise the RIGHT OF RETURN, which allows THE CUSTOMER to exchange the products purchased within a maximum period of 30 days from the date of receipt at their home. To do this, THE CUSTOMER must contact THE COMPANY by email at support@dikobrazjewelry.com, indicating the purchase order number or invoice and the customer's name, and the intention to exchange, meaning whether the customer prefers a VOUCHER for the total amount, another product of higher value by paying the difference, or a lower-priced product where the difference will be refunded in the form of a VOUCHER. These VOUCHERS can be used for a future purchase at www.dikobrazjewelry.com and do not have an expiration date. The exchange will be carried out by preparing the unused product as it was sent, along with its original packaging, packaging, and sending it to the COMPANY, ADDRESS. Once the product is received by THE COMPANY, and after verifying that it has not been used, the original packaging and packaging are returned, the company will accept this EXCHANGE, sending a confirmation by email to THE CUSTOMER and detailing the existence or absence of the new product chosen, if applicable. From this moment, a NEW PURCHASE PROCESS would begin, where you would be informed of the additional difference to be paid for the new product chosen, or a VOUCHER for the difference in your favor would be sent if the latter is of lower value than the former, along with the new selected product. The transportation costs for this new purchase process, from THE COMPANY to THE CUSTOMER, would be borne by THE COMPANY. The right of return does not apply to products that have been engraved or personalized at the customer's request.
11. CUSTOMER OBLIGATIONS
Read these General Conditions before accepting the order.
Respect the General Conditions after the order has been accepted.
Pay the agreed prices at the time the order is placed and in the future.
12. COMPANY OBLIGATIONS
Deliver the product in good condition at the specified delivery location.
13. CUSTOMER RIGHTS
In the event of receiving products, they should be received in the agreed conditions and in perfect condition.
Immediate refund of any amount paid to THE COMPANY if THE COMPANY cannot provide the products under the agreed conditions.
Cancel the order, exercise the right of withdrawal, and/or the right of exchange, in the cases established in these General Conditions.
14. COMPANY RIGHTS
Receive payment for orders.
Modify its product offering at any time.
Modify the prices set on its website for its products.
Modify the product delivery times based on their availability.
Cancel orders due to customer non-payment, non-availability of the requested product, or errors in the price offered in the order.
Cancel the website without prior notice.
15. NOTIFICATIONS
For the purposes of notifications, requirements, and written communications of any kind arising from this contract, the address of THE COMPANY specified in these General Conditions shall be considered the address of THE COMPANY.
16. VALIDITY OF CLAUSES
Even if one clause of this contract or part of it is declared invalid or unenforceable, the rest of the clauses or their parts will remain valid and effective.
17. APPLICABLE REGULATIONS
These General Conditions are governed by the current Spanish regulations, specifically the Civil Code, Law 26/84 of June 19, General Consumer and User Protection Law, Law 7/98 of April 13, General Conditions of Contracting Law, Law 7/96 of January 15, Retail Trade Regulation, Directive 2000/31 EC of the European Parliament and Council of June 8, 2000, Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce, Law 23/2003 of July 10, Guarantees in the Sale of Consumer Goods, and the regulations that develop them.
18. COMPLAINTS
We inform you that there are free complaint forms available to consumers (Decree 152/2001, of September 13). You can pick them up and fill them out at the following address: ADDRESS
20. OWNERSHIP OF ARTICLES
THE COMPANY and its associated expenses reserve the ownership of the reserved merchandise until full payment is made. Once payment is made, ownership is transferred to THE CUSTOMER, and therefore, it is their responsibility.
21. PRIVACY POLICY
Welcome to our dikobrazjewelry.com website. We recommend that you read our Privacy Policy carefully, to which we ask you to refer whenever you visit the dikobrazjewelry.com website, browse its pages, or use its services, whether you purchase products or not.
For dikobrazjewelry.com, the protection of the personal data of visitors and customers of the website (e.g., identifying data) as well as financial information (e.g., credit card number) provided by them is of utmost importance. For this reason, dikobrazjewelry.com adopts specific security policies and measures to protect personal data. Below, dikobrazjewelry.com will provide information to allow you and all website visitors to be fully informed about dikobrazjewelry.com' Privacy Policy.
IDENTITY OF THE DATA CONTROLLER
Through this legal notice and privacy policy, COMPANY (hereinafter "THE PROVIDER) with registered office at ADDRESS, informs users who visit the website https://dikobrazjewelry.com of its Privacy Policy and describes what data it collects, how it uses it, and the options of users regarding this data, including how to access and update it.
The use of THE PROVIDER's website and any of the services incorporated into it implies the full acceptance of the conditions set forth in this privacy policy.
DATA COLLECTION AND CONSENT
In compliance with Organic Law 15/1999 of December 13, on the Protection of Personal Data (LOPD), Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of Organic Law 15/1999 of December 13 on the protection of personal data, and the General Data Protection Regulation (GDPR) 2016/679 of the European Parliament and the Council of April 27, 2016, we inform you that the personal data requested in our forms or that may be provided to us via our email addresses will be included in our personal data files, which are owned and managed by THE PROVIDER.
Likewise, when a user fills out any of the forms with the personal data requested, in accordance with the GDPR, they must give explicit and unequivocal consent, which is revocable and non-retroactive.
We inform you that all personal data will be treated with the utmost confidentiality and in accordance with current legislation on the protection of personal data.
The user accepts that all their personal data will be fully transferred from the moment the user initiates the hiring of the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties who need to access the files for the proper fulfillment of the contract.
THE PROVIDER is not responsible for the processing of personal data on the websites to which the user may access through the various links contained on our website.
This website is governed by the legislation exclusively applicable to the Spanish State, to which people, both national and foreign, who use this website are subject.
LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
We inform you that all personal data will be treated with the utmost confidentiality and in accordance with the new European regulations on the protection of personal data. The applicable legislation for the collection and processing of personal data is as follows:
Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD).
Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the protection of personal data.
Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR).
Our files are protected under the appropriate security measures. If users do not feel that their personal rights are protected, they can file a complaint with the Spanish Data Protection Agency.
PURPOSES OF DATA PROCESSING
The data we request is adequate and necessary for the purpose for which it is collected, and it will not be used for a different purpose than the one for which it was granted. In no case will it be transferred to third parties without the consent of the owner.
The user is not obligated to provide us with their personal data, but it is absolutely necessary to provide it in order to carry out the services we offer.
In accordance with the General Data Protection Regulation (GDPR), the purpose for which personal data is collected is as follows: To provide information about THE PROVIDER's products and, if applicable, to bill the services provided by THE PROVIDER and requested by the customer on this portal.
Unless specifically stated otherwise, it will be considered necessary to fill in all the fields of each form, for which the user must provide their true, accurate, complete, and up-to-date data.
The user will be solely responsible for any direct or indirect damage caused to THE PROVIDER or to any third party by filling in the forms with false, inaccurate, incomplete, outdated data or with the data of third parties.
RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, AND OPPOSITION TO THE USER'S PERSONAL DATA (ARCO RIGHTS)
In accordance with the rights of the data subject contained in Chapter III of the Regulation, the user has the right to access the information concerning them that is stored in the files of the website owner, to rectify it if it is incorrect, to cancel it, or to oppose its processing, under the terms established by law, contacting: By email: support@dikobrazjewelry.com
Postal address: ADDRESS.
Including a photocopy of their ID card or proof of identity.
It is important to keep personal data up to date by informing the website owner of any changes to it. Otherwise, THE PROVIDER is not responsible for the accuracy of the data.
If the user does not cancel their personal data, it is understood that they remain interested in being included in them as long as it is appropriate for the purpose for which they were obtained.
The exercise of the ARCO Rights encompasses the following:
The Right of Access: Any user has the right to receive confirmation from THE PROVIDER as to whether or not their personal data is being processed. The user has the right to obtain a copy of the personal data being processed, and remote access may even be provided.
Regarding the Right of Rectification, users have the option to rectify inaccurate personal data that concerns the owner. The data subject has the right to complete incomplete personal data, provided it is not attributable to the website owner.
The Right to Cancel: The user requests that their personal data be deleted from the website owner's database.
The Right to Object: The owner of the right requests that the file manager cease processing their personal data.
SECURITY OF PERSONAL DATA
THE PROVIDER informs users that it has adopted all the necessary technical and organizational measures to safeguard the security of the files that contain personal data, as required by current regulations.
COMMERCIAL EMAIL COMMUNICATIONS
In accordance with article 21 of the Information Society and Electronic Commerce Services Act (Law 34/2002 of July 11, on Information Society Services and Electronic Commerce), which prohibits the sending of commercial communications via email that have not previously been expressly authorized by the recipient, we inform you that the user must give explicit and unequivocal consent to receive commercial information via our website.
Under the new European Regulation (GDPR) 2016/679 of the European Parliament and the Council of April 27, 2016, if the user wishes to receive commercial information, they must provide explicit consent through our website.
If you wish to cancel this consent or no longer receive these emails, you can contact THE PROVIDER at support@dikobrazjewelry.com or by sending a letter to ADDRESS, always including a photocopy of your ID card, or proof of identity.
AMENDMENT OF THIS PRIVACY POLICY
THE PROVIDER reserves the right to modify its data protection policy according to its criteria, or because of legislative, jurisprudential, or business practice changes. If THE PROVIDER introduces any modification, the new text will be published on this same page, where the user may become aware of the data protection policy. In any case, the relationship with the user will be governed by the rules set at the precise moment when they access the website and, therefore, it is mandatory that they read them each time they provide us with their data through our website.
The use of the dikobrazjewelry.com website confers on the person who uses it the status of user, who accepts these Conditions from the moment they start using it, meaning that they are obliged to read them fully every time they provide their data on our website.
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