RETURNS POLICY In strict compliance with the LEGAL NOTICE of this website dikobrazjewelry.com RIGHT OF WITHDRAWAL AND RIGHT OF RETURN
RIGHT OF WITHDRAWAL
If, upon receiving your order, you are not satisfied, THE CUSTOMER has a period of fourteen (14) days from the date of receipt to exercise the right of withdrawal granted by Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws and proceed to the return of the product. Returns from the shipping address: In the event of a return, THE COMPANY will refund all payments received from the customer, including, where applicable, delivery costs. However, the customer will bear the direct costs of returning the goods, understood as the postage costs of the same. Once the merchandise is received in our warehouses, and after verifying that it has not been used, the original packaging and packaging are returned, the refund will be made according to the payment method made by the customer. The customer will be responsible for any decrease in the value of the goods resulting from handling them differently from what is necessary to establish their nature, characteristics, or functioning, so in this case, the customer will receive the value of the goods in the conditions of receipt. To make a return, send us an email using the withdrawal form model*, through the following address: support@dikobrazjewelry.com. Items purchased online (www.dikobrazjewelry.com) must be returned to the address of our legal entity, COMPANY, ADDRESS. The right of withdrawal does not apply to products that have been engraved or personalized at the customer's request.
*Withdrawal Form Model (only fill out and send this form if you wish to withdraw from the contract)
“To the attention COMPANY, ADDRESS support@dikobrazjewelry.com I hereby inform you that I withdraw from our ___________ contract for the sale of the following goods/provision of the following service _____________ - Ordered on/received on _________________ - Name of the consumer and user or consumers and users________________ - Address of the consumer and user or consumers and users_________________- E-mail of the consumer and user or consumers and users________________ - Signature of the consumer and user or consumers and users (only if this form is submitted on paper) – Date________________.”
RIGHT OF RETURN
Offering the highest quality and the best guarantee is our commitment to our customers; that is why THE COMPANY extends your rights as a customer with this RIGHT OF RETURN. Once the 14-day period has elapsed, THE CUSTOMER may exercise the RIGHT OF RETURN, which allows THE CUSTOMER to exchange the products purchased within a maximum period of 30 days from the date of receipt at their home. To do this, THE CUSTOMER must contact THE COMPANY by email at support@dikobrazjewelry.com, indicating the purchase order number or invoice and the customer's name, and the intention to exchange, meaning whether the customer prefers a VOUCHER for the total amount, another product of higher value by paying the difference, or a lower-priced product where the difference will be refunded in the form of a VOUCHER. These VOUCHERS can be used for a future purchase at www.dikobrazjewelry.com and do not have an expiration date. The exchange will be carried out by preparing the unused product as it was sent, along with its original packaging, packaging, and sending it to the COMPANY, ADDRESS. Once the product is received by THE COMPANY, and after verifying that it has not been used, the original packaging and packaging are returned, the company will accept this EXCHANGE, sending a confirmation by email to THE CUSTOMER and detailing the existence or absence of the new product chosen, if applicable. From this moment, a NEW PURCHASE PROCESS would begin, where you would be informed of the additional difference to be paid for the new product chosen, or a VOUCHER for the difference in your favor would be sent if the latter is of lower value than the former, along with the newly selected product. The transportation costs for this new purchase process, from THE COMPANY to THE CUSTOMER, would be borne by THE COMPANY. The right of return does not apply to products that have been engraved or personalized at the customer's request.
RIGHT OF WITHDRAWAL
If, upon receiving your order, you are not satisfied, THE CUSTOMER has a period of fourteen (14) days from the date of receipt to exercise the right of withdrawal granted by Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws and proceed to the return of the product. Returns from the shipping address: In the event of a return, THE COMPANY will refund all payments received from the customer, including, where applicable, delivery costs. However, the customer will bear the direct costs of returning the goods, understood as the postage costs of the same. Once the merchandise is received in our warehouses, and after verifying that it has not been used, the original packaging and packaging are returned, the refund will be made according to the payment method made by the customer. The customer will be responsible for any decrease in the value of the goods resulting from handling them differently from what is necessary to establish their nature, characteristics, or functioning, so in this case, the customer will receive the value of the goods in the conditions of receipt. To make a return, send us an email using the withdrawal form model*, through the following address: support@dikobrazjewelry.com. Items purchased online (www.dikobrazjewelry.com) must be returned to the address of our legal entity, COMPANY, ADDRESS. The right of withdrawal does not apply to products that have been engraved or personalized at the customer's request.
*Withdrawal Form Model (only fill out and send this form if you wish to withdraw from the contract)
“To the attention COMPANY, ADDRESS support@dikobrazjewelry.com I hereby inform you that I withdraw from our ___________ contract for the sale of the following goods/provision of the following service _____________ - Ordered on/received on _________________ - Name of the consumer and user or consumers and users________________ - Address of the consumer and user or consumers and users_________________- E-mail of the consumer and user or consumers and users________________ - Signature of the consumer and user or consumers and users (only if this form is submitted on paper) – Date________________.”
RIGHT OF RETURN
Offering the highest quality and the best guarantee is our commitment to our customers; that is why THE COMPANY extends your rights as a customer with this RIGHT OF RETURN. Once the 14-day period has elapsed, THE CUSTOMER may exercise the RIGHT OF RETURN, which allows THE CUSTOMER to exchange the products purchased within a maximum period of 30 days from the date of receipt at their home. To do this, THE CUSTOMER must contact THE COMPANY by email at support@dikobrazjewelry.com, indicating the purchase order number or invoice and the customer's name, and the intention to exchange, meaning whether the customer prefers a VOUCHER for the total amount, another product of higher value by paying the difference, or a lower-priced product where the difference will be refunded in the form of a VOUCHER. These VOUCHERS can be used for a future purchase at www.dikobrazjewelry.com and do not have an expiration date. The exchange will be carried out by preparing the unused product as it was sent, along with its original packaging, packaging, and sending it to the COMPANY, ADDRESS. Once the product is received by THE COMPANY, and after verifying that it has not been used, the original packaging and packaging are returned, the company will accept this EXCHANGE, sending a confirmation by email to THE CUSTOMER and detailing the existence or absence of the new product chosen, if applicable. From this moment, a NEW PURCHASE PROCESS would begin, where you would be informed of the additional difference to be paid for the new product chosen, or a VOUCHER for the difference in your favor would be sent if the latter is of lower value than the former, along with the newly selected product. The transportation costs for this new purchase process, from THE COMPANY to THE CUSTOMER, would be borne by THE COMPANY. The right of return does not apply to products that have been engraved or personalized at the customer's request.
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